Scope and Purpose

The Responsible Gaming Policy (the Policy) sets out the safeguards 578jili provides to promote safe participation in our wagering services. It applies to all players accessing 578jili and supplements our Terms and Conditions and Privacy Policy. It does not create additional rights except as required by applicable law.

Foundations of Responsible Gambling

578jili regards gambling as a form of leisure and entertainment. Players should participate only with funds they can afford to lose, and activities should not compromise financial stability, family obligations, or work commitments. The policy establishes procedures to help players maintain control and to seek support if concerns arise.

Account Limits and Control Tools

To support responsible play, 578jili offers configurable controls that can be set on a user account. These controls are intended to help players regulate time and money spent on gambling.

  • Deposit limits: A player may set daily, weekly, and monthly deposit limits. Limits are applied when saved. Decreases take effect immediately; increases become active after a seven calendar day cooling-off period.
  • Time and spend limits: A player may set maximum daily, weekly, or monthly access time and spend thresholds. Limits apply to all gambling activity on the account and take effect upon activation.

Cooling-Off and Self-Exclusion

Self-exclusion and cooling-off are voluntary mechanisms to pause or cease gambling with 578jili.

  • Temporary self-exclusion: 24 hours, 7 days, 30 days, 6 months, or 1 year. During the period, deposits and wagers are blocked and promotional offers are paused. After the period ends, the account may be reinstated unless the customer extends the exclusion or converts to a different period.
  • Permanent self-exclusion: Indefinite exclusion. Revocation is possible only after a cooling-off period of seven calendar days following a written request. We may reject reactivation if there is evidence that problem gambling persists or if reactivation would not be in the customer's or 578jili's best interests. Restrictions take effect once fully implemented and confirmed to the customer.

Initiating self-exclusion: Contact our casino support team to discuss suitable options. A written request from the email address registered on the account is required for processing. A confirmation email will be provided; restrictions become operative upon confirmation. Self-exclusion does not automatically extend to accounts held with other licensed operators; customers should consider taking similar action with other operators where applicable.

Age Verification and Protection of Minors

Access to 578jili is restricted to persons meeting the minimum age requirement. The minimum age is the greater of 19 years or the applicable age of majority in the user's jurisdiction. We reserve the right to request proof of age at any stage to ensure compliance. Any play by ineligible individuals shall be void and any winnings may be declined or reversed in accordance with law and our policies.

Support, Counseling, and Resources

If you have concerns about gambling harm, 578jili provides information about support services and will assist customers in accessing appropriate help. We do not endorse specific external organizations but can direct players to recognized treatment centers or counseling services in the user's jurisdiction. For immediate concerns, contact our Customer Support for guidance on available local resources and self-help options.

Data Protection and Policy Governance

All measures described in this Policy operate together with 578jili's Privacy Policy and applicable data protection laws. Information collected for age verification, limits, and self-exclusion is retained in accordance with legal and regulatory requirements and used solely for administering responsible gaming measures and safeguarding the customer from gambling-related harm.

Policy Review and Compliance

We monitor the effectiveness of this Policy and update it as required by law, regulatory developments, or best practices. 578jili commits to training staff on responsible gaming and maintaining clear procedures for implementing limits, self-exclusion, and age verification.