Introduction

578jili respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights in relation to your data.

Categories of Personal Data We Collect

  • Identity Data: name, username, date of birth, gender where provided.
  • Contact Data: email address, postal address, telephone numbers.
  • Financial Data: payment card details, bank account information used for deposits and withdrawals.
  • Transaction Data: details of bets placed, wagers, winnings, refunds, and related payments.
  • Technical Data: IP address, device identifiers, browser type and version, time zone, language settings, login data.
  • Profile Data: account preferences, bets history, communications preferences, survey responses.
  • Usage Data: how you use our website/app, features accessed, and interaction history.
  • Marketing and Communications Data: preferences for receiving marketing communications and response to campaigns.
  • Aggregated Data: statistical or demographic data derived from your personal information that does not identify you directly.

How We Collect Personal Data

  • Direct Interactions: when you create an account, place bets, make deposits or withdrawals, contact support, or respond to surveys.
  • Automated Technologies: through cookies and similar technologies to collect Technical Data and Usage Data as you interact with our site.
  • Third Parties: from regulated identity verification providers, payment processors, and analytics/support services, where permitted by law.

Purposes and Legal Bases for Processing

  • Registration and Compliance: to register you as a customer, verify age, and ensure you are not gambling from a prohibited jurisdiction. Data: Identity, Contact. Basis: Performance of a contract and legal compliance.
  • Betting and Payment Processing: to process bets, accept deposits, pay winnings, and recover owed amounts. Data: Identity, Contact, Financial, Transaction. Basis: Performance of a contract; legitimate interests in debt collection.
  • Account Management and Customer Care: to manage your account, communicate changes to terms, and respond to inquiries. Data: Identity, Contact, Profile, Marketing. Basis: Performance of a contract; legal obligation; legitimate interests.
  • Promotions and Competitions: to administer prize draws, promotions, and surveys. Data: Identity, Contact, Profile, Usage, Marketing. Basis: Performance of a contract; legitimate interests.
  • Security and Fraud Prevention: to safeguard our platform, investigate suspicious activity, and enforce terms. Data: Identity, Contact, Technical. Basis: Legitimate interests; legal obligation.
  • Content Delivery and Advertising: to present relevant content and measure advertising effectiveness. Data: Identity, Contact, Profile, Usage, Marketing, Technical. Basis: Legitimate interests.
  • Analytics and Service Improvement: to analyze usage and improve products, services, and customer experience. Data: Technical, Usage. Basis: Legitimate interests.
  • Direct Marketing: to offer products and promotions we believe may interest you. Data: Identity, Contact, Technical, Usage, Profile, Marketing. Basis: Legitimate interests (with opt-out rights).

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our site, remember your preferences, analyze usage, and measure marketing effectiveness. Some cookies are essential for site functionality; others help tailor the user experience and track campaign performance. You may configure your browser to reject or limit cookies, but certain parts of the site may become inaccessible or not function properly if cookies are disabled. We may also deploy tracking pixels to assess engagement and ad performance. Data collected via cookies and pixels may include IP address, page views, device details, timestamps, and geolocation information.

Sharing and International Transfers

We may disclose your personal data to:

  • Affiliates and service providers who perform services on our behalf (e.g., IT, customer support, payments, analytics).
  • Regulators or law enforcement when required by law or to protect our rights.
  • Potential buyers or successor entities in a corporate transaction, where applicable, under equivalent protection of data.

When data is transferred internationally, we apply appropriate safeguards to ensure your information remains protected in line with this Policy and applicable law.

Data Retention

We retain personal data for the duration of the customer relationship and for a period of three years following termination of the relationship, or longer where required by law or for the establishment, exercise, or defense of legal claims. Winnings history and related transaction records are retained for regulatory and dispute-resolution purposes for the permitted retention period.

Security

We implement industry-standard security measures, including encryption for data in transit and at rest where feasible, access controls, and regular security reviews. We maintain appropriate organizational and technical safeguards to prevent unauthorised access, disclosure, alteration, or destruction of personal data.

Your Rights

  1. Access and Portability: you may request access to your personal data and obtain a structured, commonly used, machine-readable format.
  2. Rectification and Erasure: you may request correction or deletion of inaccurate or incomplete data, subject to applicable law and contractual obligations.
  3. Restriction and Objection: you may request restriction of processing or object to processing based on legitimate interests or for direct marketing purposes.
  4. Data Minimization and Profiling: you may request that data collection be limited and that profiling be disclosed or adjusted as applicable.
  5. Withdrawal of Consent: where processing relies on consent, you may withdraw consent at any time without affecting the lawfulness of processing based on prior consent.
  6. Complaint: you may lodge a complaint with the competent supervisory authority if you believe your rights have been violated.

Marketing Preferences

We may use your data to offer products or promotions that may interest you. You may opt out of marketing communications via account settings or by following the unsubscribe instructions in communications. Opting out may affect the availability of certain promotional offers.

Data Protection Officer and Contact

If you have questions about this Policy or wish to exercise your rights, contact our Information Officer at privacy@578jili. You may also reach our Customer Care team through the usual support channels within the Website or App.

Changes to This Policy

We may update this Privacy Policy from time to time. We will publish the revised policy on the site and indicate the effective date. Material changes will be communicated as required by applicable law.

Legal Basis for Data Processing Summary

When processing personal data, we rely on contract performance, compliance with legal obligations, and legitimate interests, as appropriate. In limited circumstances, we may rely on consent for direct marketing communications. You have rights to access, rectify, erase, restrict, and object to processing, and to data portability where applicable.